These Terms & Conditions apply to any tours booked with Mpingo Adventures Limited, a local family-owned adventure travel company based in Arusha, Tanzania. These Terms & Conditions govern the contractual relationship between Mpingo Adventures Limited and yourself.

Please read these Terms and Conditions carefully. By booking any tour with Mpingo Adventures Limited, you acknowledge that you have read and understood these Terms and Conditions and accept and agree to be bound by them. You shall be deemed to have accepted these Terms & Conditions on behalf of all clients named in the booking, and therefore all clients in that group indicate their acceptance and agreement to these Terms & Conditions.

The client who confirms the booking is considered to be the designated contact person for all other clients named in that booking.
 

1. Deposits & Final Payment

Upon booking a tour with Mpingo Adventures Limited, a 25% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. Payment instructions will be communicated via email.

The final balance payment of the tour booked is required no later than 6 weeks before the tour starts. Bookings made within 6 weeks of the tour start date should be paid in full.

All payments made to Mpingo Adventures Limited should be free of bank charges and credit card transaction surcharges.
 

2. Booking Agreement

A booking is confirmed and these Terms and Conditions shall apply when Mpingo Adventures Limited has received the agreed deposit from the client and the client has received written confirmation from Mpingo Adventures Limited of the booking.

The client confirming the booking must be 18 years of age or above and agrees to provide full, complete and accurate information as requested by Mpingo Adventures Limited to confirm the booking.

Any client confirming a booking on any tour with more than one named client agrees that:

i) They have the authority to make such a booking on behalf of all other clients and have communicated all necessary information to the other clients.

ii) The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Mpingo Adventures Limited.
 

3. Customer Payments

Payments received from customers for a confirmed booking are retained by Mpingo Adventures Limited and are not used for other purposes before the customer has completed their trip and returned home.

This approach is intended to ensure that funds received for a booking remain available throughout the customer’s journey and to provide additional security and peace of mind to our customers.

Customers are strongly advised to obtain comprehensive travel insurance at the time of booking to protect against circumstances that may require cancellation or changes to their trip.
 

4. Cancellation Policy

Should you need to cancel your safari, notification must be made in writing. Cancellation charges will apply based on the date we receive your cancellation notice, as outlined below:
 

Days Prior to DepartureCancellation Charge

61 days or moreLoss of deposit

60–45 days25% of total safari cost

44–29 days60% of total safari cost

28–7 days90% of total safari cost

Less than 7 days100% of total safari cost
 

Cancellation fees are based on the date written notification is received by Mpingo Adventures Limited.
 

If We Cancel

Although it is extremely rare, Mpingo Adventures Limited reserves the right to cancel a confirmed booking. We will not cancel a confirmed safari less than 60 days prior to departure except in circumstances beyond our reasonable control, including force majeure.

Should we be required to cancel your tour for reasons other than non-payment, we will offer you the following options:

• An alternative safari of a similar standard, subject to availability; or

• A full refund of all payments made to Mpingo Adventures Limited.

If the alternative safari is of a lower value, the difference will be refunded. If it is of a higher value, the additional cost will be payable by the guest.

Mpingo Adventures Limited cannot be held responsible for any additional expenses or losses incurred as a result of cancellation, including international flights, visa costs, travel insurance or other personal arrangements.
 

5. Force Majeure

Mpingo Adventures Limited cannot accept liability or pay compensation where the performance of our obligations is prevented or affected by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to: war, terrorism, civil unrest, government actions, border closures, natural disasters, epidemics, quarantines, extreme weather conditions, fire, industrial disputes, road closures, delays in air or land transportation, or any other unforeseen event beyond our control.

We strongly recommend that all guests obtain comprehensive travel insurance covering cancellation, medical emergencies, delays and personal belongings.
 

6. Travel Insurance

Mpingo Adventures Limited does not provide travel insurance. Therefore, the client must obtain travel insurance from their home country with appropriate medical coverage, including medical evacuation and repatriation.

It is strongly recommended that clients also extend their coverage to include cancellation and other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client.

When obtaining travel insurance, the client must ensure that the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover the activities and travel included in the applicable tour.
 

7. Special Requirements

Mpingo Adventures Limited will strive to accommodate the special requests of clients, including dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and Mpingo Adventures Limited.

Mpingo Adventures Limited is not liable for any failure to accommodate or fulfil such requests.
 

8. Prices, Surcharges & Taxes

Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour.

Mpingo Adventures Limited reserves the right to impose surcharges on tour products for reasons arising from increases in accommodation costs, transportation costs, fuel costs, taxes or fees, third-party supplier costs, currency and exchange fluctuations, park fees or government action which impacts the price of the applicable tour.

Mpingo Adventures Limited shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge.

Upon receiving notification from Mpingo Adventures Limited, the affected client(s) may elect to either:

(a) cancel the applicable tour booking without incurring any additional cancellation penalty; or

(b) accept the change of price.

The client must notify Mpingo Adventures Limited of their decision within 14 days of receipt of notice of the increase, or they shall be deemed to have accepted the price change and liability for payment of the increase.
 

9. Changes to the Itinerary

The client acknowledges by booking a tour with Mpingo Adventures Limited that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by Mpingo Adventures Limited.

The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, political disputes, entry or border difficulties, extreme weather or other unpredictable or unforeseeable circumstances beyond the reasonable control of Mpingo Adventures Limited.

Mpingo Adventures Limited will make reasonable efforts to maintain the agreed itinerary and standard of services where possible. However, where changes are necessary due to such circumstances, Mpingo Adventures Limited shall not be liable for such changes or amendments.

Mpingo Adventures Limited shall not be liable to pay discounts or refunds for missed or unused services resulting from circumstances beyond its reasonable control or from changes made necessary for the safety or operational requirements of the tour.
 

10. Risk & Adventure Travel

The client acknowledges that the nature of our tour products is adventurous and may involve inherent risks to the client’s health, safety and personal property.

Such risks may arise from travelling in remote and wilderness areas, wildlife encounters, road and other transportation conditions, weather and environmental conditions, altitude, and participation in adventure activities included in the tour itinerary.

By booking with Mpingo Adventures Limited, the client confirms that they understand and accept the inherent risks associated with adventure travel and agree to take reasonable care of their own health and safety throughout the tour.

The client agrees that, to the extent permitted by applicable law, Mpingo Adventures Limited shall not be responsible for losses, damages, injuries or death arising from risks that are inherent in adventure travel, visiting wild or remote areas, or participating in adventurous activities, except where such loss, damage, injury or death results from Mpingo Adventures Limited’s negligence, wilful misconduct or other liability that cannot legally be excluded.

Clients are responsible for informing Mpingo Adventures Limited in advance of any medical condition, physical limitation or other circumstance that may reasonably affect their ability to participate safely in the tour.

Mpingo Adventures Limited reserves the right to make reasonable decisions concerning the safety of clients, including modifying activities or itineraries where circumstances require.